About the Course

For your Professional Services firm to thrive, it’s essential to continuously enhance skills and provide training. Beyond technical expertise, your team’s talent for building relationships attracts clients, while their knack for delivering exceptional experiences ensures their loyalty.

With 30+ years of combined experience in marketing, communications, and operations strategy, Stephanie Gandsey of Leadership Extension and Kendra Germenis of Best of Workplaces offer a fun, human-centered take on client service. This session—available as a presentation or workshop— helps teams reflect, realign, and take practical steps to turn strong service into standout experiences, driving attraction and loyalty.

The presentation is also CPE-ready in case your team wants credits. 

Objectives: 

1. Define the customer experience lifecycle
2. Explore how human connection impacts business success
3. Identify opportunities to improve your client relationships
4. Develop an actionable plan to strengthen your client experience strategy